Refund Policy

Refund Policy

**items must be sent back in their original new condition with hangtags and labels still attached. Items cannot have been worn, cut, or used, or altered in any way; even if odor or any other foreign issue is present will not be accepted as a return. Clearance or final sales items are not returnable for refund.

**refund items will be calculated based upon the cost of the item returned, not the shipping cost.

**due to the delicate nature of hair goods, all returns will be subject to a processing fee, exchanges, or credit on account will be subject to an 8% fee. Refunds will be subject to a 10% fee. No refunds will be issued after 30 days of the invoice date. Credits must be used within one year or it is forfeited. No returns accepted after 45 days of the invoice date.

Exchange processing policy:

*for re-shipping of exchanges of hair goods there will be a basic re-shipping charge.
*there will be a re-stocking fee charged of 8% for all exchanges.
*all refunds subject to 10% re-stocking fee

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.